For a company, the implementation of a Quality Management System, in compliance with the ISO 9001 regulations, represents an indispensable requisite and a factor for success in the current global scenario which is characterised by an extremely high level of competition.
Adopting a Quality Management System means improving the organisational dynamics aimed at giving added value to processes and products of the organisation, using the definition of rules and procedures to enable the company to manage more efficiently the structural, human and economical resources through an attentive activity of planning and definition of the parameters of performance in reference to the company processes.
When a company implements the Management System ISO 9001, it concretely actuates a management model which has the aim of continuous improvement, the approach for processes, the optimisation of factors/criteria such as the orientation towards the customer and its satisfaction, the strategy based on risk, the responsibility of management, the involvement of the personnel and the planning of strategies based on data, the flexibility of documentation which takes into consideration the real needs of the company.
What does this competitive factor mean for a company certified ISO 9001 compared to a non certified company?
A certified organisation which is committed to respecting the requisites of ISO 9001 must demonstrate to an accredited third party (certifying organism) that:
A. It has created a quality management system suitable for its products and its production processes.
B. It has analyzed the needs and expectations of its customers, as well as the statutory requisites and regulations relative to its products, in particular for those of the food sector.
C. It guarantees that the characteristics of the product respond to the market needs and that they remain the same over time.
D. It has determined and managed the processes necessary for reaching the expected results (compliant products and increased customer satisfaction) including the processes outsourced to third parties.
E. It guarantees the availability of the resources necessary to support the activities and monitoring of the above mentioned processes, including:
1. training and competences of the staff;
2. maintenance of the infrastructures of the machinery and the systems;
3. surveillance of measuring instruments.
F. It carries out monitoring and keeps under control the defined characteristics of the raw materials, semi processed materials and the end products.
G. It is committed to solving nonconformities and preventing them, adopting improvement processes to:
1. resolve any non conformities which occur (including those which are reported after consignment to the customer);
2. analyse the causes of non conformities and implementing corrective action to avoid them happening again;
3.manage complaints from customers.
H. it has activated a monitoring system, measuring and improving continually the efficiency of its own system for quality management
I. it endeavours to improve continually its performance in terms of product quality, including service given during sales and after sales assistance to the customers.
It is evident that a company which is committed to implementing the requisites of ISO 9001 and undergoes the audits by the certifying institution, over the years has invested and continues to invest considerable resources in order to be able to give greater guarantees compared to those companies which are not certified.